Get Up to 40% OFF New-Season Styles * Limited time only.

Terms and Conditions

Order Acceptance Policy

Once you have placed your order with btobc.ca, you will receive an automatic email indicating we have received your order. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All item availability and prices are subject to change at any time, without notice. Btobc.ca reserves the right to limit quantities and to decline the acceptance of any order for any reason. Btobc.ca reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item. All orders placed will be thoroughly researched before shipping, in accordance with the policies set by our Fraud Avoidance and Payment Services Departments. Btobc.ca may require additional information and/or verification before accepting and processing any order.

Order Cancellation

At btobc.ca, we make every effort to provide you with the current inventory status and product availability information. Any order submitted through this website if in stock, will ship once the necessary order verifications have been completed and cannot be canceled once the order has shipped. If a product is out of stock, the item(s) will be placed on backorder and shipped to you when stock becomes available.

Btobc.ca reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for a product that is advertised in error that does not conform to advertised specifications or was shipped in error.

Back Orders

When you place an order for an out-of-stock item btobc.ca will preauthorize your method of payment however we will not charge your method of payment until stock is ready to ship. Pricing on backorders is subject to change. If the price decreases you will be charged the cost of the item on the day, it becomes available to ship. If the product price increases we will contact you and you will have the option to cancel your order at no charge. A backorder may be canceled at any time prior to shipping. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable.

In the rare occasion that a backordered product becomes the end of life or is no longer available btobc.ca reserves the right to cancel the order. Btobc.ca reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for a product that is advertised in error that does not conform to advertised specifications or was shipped in error.

Promotions and Instant Rebates

Promotional discounts and instant rebates are available while supplies last. Products on promotion must ship during the promotion period or the price will not be maintained. Any order submitted through this website if in stock, will ship as soon as possible once the necessary order verifications have been completed. Btobc.ca is not responsible for any price changes that may occur due to delays in processing your order. If your order does not ship during the promotional or rebate period a btobc.ca representative will contact you and you will have the option to cancel your order or proceed at the regular price.

Typographical / Pricing Errors

Btobc.ca makes it a priority to ensure that all listed product descriptions provided by the manufacturer and suppliers are correct. In the event a product is listed at an incorrect price, btobc.ca shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification, regardless to whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged and the order is canceled, btobc.ca shall issue a credit to the credit card account in the amount of the incorrect price.

We make every effort to bring the lowest prices possible to our clients however, due to conditions beyond our control; prices are subject to increase even after your order has been placed. If a price increase should occur during the processing of your order you will be notified and have the right to cancel your order at no charge to yourself.

Should a descriptive error be discovered once the item (or items) is received please contact our Customer Service Department to advise. If it is determined that a descriptive error exists we will arrange for the return of the item at no cost and credit the amount of the item in full.

Return Policy

Before returning any item, it is necessary to contact us at crm@btobc.ca to obtain a Return Merchandise Authorization (RMA) number. No returns will be accepted without a RMA number. We accept no responsibility for products returned without an RMA number.

All gift cards, software products and services purchased via client provided URL are non-returnable & non-cancellable.

Non-Defective Product:

There are NO returns for opened non-defective product. This follows all manufacturer policies and therefore no exceptions can be made.

Defective Product:

Within 15 days from date of purchase if a product is determined to be defective btobc.ca will issue an RMA and if applicable, replacement product following manufacturer policies and guidelines. Return instructions will be provided and it is the responsibility of the client to return the products in a timely manner to the warehouse location provided.

All returns are subject to the conditions outlined in the RMA Notification email. Failure to comply with the conditions will result in the refusal of the return at the customer’s expense. Shipping charges are extra, and the responsibility of the client.

In some instances, the manufacturer may request that the return/replacement/repair is to be taken care of with them directly, at which time we will provide that instruction. In some cases, to help facilitate a return, we may instruct the client to contact the manufacturer directly to obtain a case number that confirms the item is defective. Items found to be non-defective will be returned to the client at their expense.

Credits may take up to 10 business days to be processed after receipt of the returned merchandise. A credit will not begin processing until we have received the returned product.

After 15 days from purchase date, all product is covered by the manufacturer warranty policies.

Refurbished Product:

All refurbished products are marked on our website as Refurbished – Final Sale. No returns will be accepted on refurbished products.

Manufacturer’s Warranty

All returns and replacements must be handled directly through the manufacturer any time after the first 15 days of the invoice. Manufacturer’s warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice. Please contact the manufacturer to obtain warranty information.

Shipping Policy

Your order will not ship until after it has been verified and processed by our Order Processing Department. Every effort is made to process orders within 24 hours, but this does not guarantee that your order will be shipped out the same day. Btobc.ca does not guarantee next-day delivery. Shipping speed is outside our control and is dependent on the courier company.

Please keep in mind that our distribution centers do not process or ship orders on weekends and/or holidays.

Shipping charges start at $8.99 for standard freight (ground). Shipments over and above the standard weight/dimensions or to remote areas are subject to additional pricing. Btobc.ca reserves the right to review shipping. If additional shipping charges should apply a btobc.ca representative will contact you to outline those charges. The customer has the right to cancel the order if not in agreement with additional shipping charges. Shipping charges are non-refundable. Sorry, btobc.ca does not offer to pick-up locations. All orders must be shipped.

All shipments from our Canadian warehouses are by UPS, Purolator, or heavy freight couriers. Shipments from our International warehouses are by specialized couriers.

At this time, we will only ship within Canada. Couriers do not ship to P.O. Box numbers.

An additional charge of $75.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of btobc.ca or the courier. Btobc.ca reserves the right to review shipping.

Sales Tax

All orders shipped after July 1st, 2010 to Ontario will be charged the Harmonized Sales Tax (HST).

Payment Options – North American Credit Card

Btobc.ca accepts payment via North American Visa and MasterCard through our secure checkout
DO NOT accept international credit cards, Visa Debit, Mastercard Debit, or Pre-paid credit cards.

There is no surcharge for using your credit card to make a purchase. To ensure speedy processing of your order please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing company.

We can only ship to an alternate address if the address is on file with your credit card issuing company. Incorrect information will cause a delay in the processing of your order or cancellation. Btobc.ca cannot take responsibility for any rebates or promotions missed due to the method of payment being declined as this is outside of our control. Your credit card will be charged as each item is shipped. Charge backs from credit card issuing institutions are subject to the above policies.

Copyright and Trademark Notice

This site is owned and operated by btobc.ca. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of btobc.ca, Copyright 2021, ALL RIGHTS RESERVED. All audio and video clips are the sole property of btobc.ca or their respective content providers. All software used on the site is the sole property of btobc.ca or those supplying the software.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission of btobc.ca. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All custom graphics, icons, logos, and service names are registered trademarks, trademarks, or service marks of btobc.ca. All other trademarks or service marks are property of their respective owners.

Privacy Policy

This privacy notice discloses the privacy practices for www.btobc.ca. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. 1.What identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. 2.What choices are available to you regarding the use of your data.
  3. 3.The security procedures in place to protect against the misuse of your information.
  4. 4.How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Cookies

A cookie is a small piece of data that our website can collect and send to your browser to be stored on the hard drive. The cookies placed on your device can help us recognize you when you return to our website. We use the cookies on our site for the purpose of providing you with features and services, including:

– Recognizing you when you sign in to our services and allows you to stay logged into your account when you return to our site. You can set your browser to block these cookies.

– Keeping track of your preferences on our website.

– Keeping track of items stored in your cart.

– Understanding how you interact and use our website.

– Using third-party performance cookies, such as Google Analytics, to understand and deliver content that is relevant to your interests.

– Using third-party performance cookies, to measure and analyze the performance of our website.

If you have your browser set to reject cookies running on our site, then our site will not identify you when you enter and will not collect third-party data on you. You can disable these cookies in your browser settings.

Third-Party Companies for Marketing

Btobc.ca uses third-party marketing companies that may use your personal information to provide you with targeted advertisements and personalized offers. These companies are only allowed to use your information in accordance with your marketing preferences and will be required to keep your information secure at all times.

Communication

By subscribing to our mailing list, you are agreeing to receive commercial electronic messages from btobc.ca. These messages include promotions, product updates as well as feedback-related questions from btobc.ca. Additional reasons why we may contact you are as follows:

1. You contact us for a particular reason

2. To confirm or receive order information

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

– See what data we have about you if any.

– Change/correct any data we have about you.

– Have us delete any data we have about you.

– Express any concern you have about our use of your data

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “HTTPS” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Legal Disclaimer

Btobc.ca reserves the right to disclose your personal information as required by law and when/if we believe that disclosure is necessary to protect our rights and/or comply with judicial proceedings a court order or legal process serves on our website.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at crm@btobc.ca.

Service and Support

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. Btobc.ca makes no guarantees of product reliability or compatibility. All compatibility-related questions must be directed towards the product manufacturer. Before opening any product, please ensure that you have confirmed compatibility and that you have ordered the correct product. Btobc.ca cannot accept returns for non-defective, opened products

Trademarks

All trademarks or service marks are the property of their respective owners.

Disclaimer

Btobc.ca makes no representations or warranties, either express or implied, of any sort with respect to the btobc.ca website, materials, their operation, information, or contents. Btobc.ca disclaims all warranties, express or implied, of any sort with respect to the sites or their use, including but not limited to merchantability and aptness for a particular purpose. You, the purchaser, agree that btobc.ca, its directors, officers, employees, and/or representatives, shall not be liable for damages arising from the operation, content, or use of the btobc.ca sites or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including without limitation direct, indirect, compensatory, special, incidental, punitive, and consequential damages.

Jurisdiction

Any litigation regarding this agreement or any transaction between a customer and btobc.ca shall be brought to the provincial courts located in Nepean, Ontario Canada, and the customer hereby agrees and submits to such jurisdiction and venue as proper.